Support / FAQ
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Support / FAQ
Ordering
How do I place an order?
Browse vendors by category under Shop, open a vendor's storefront, add items to your cart, and check out. You'll choose pickup and pay securely online.
Can I order from more than one vendor at a time?
Each order is placed with a vendor's storefront. If you want items from different vendors, place a separate order with each — that way every business gets paid correctly for what they sold you.
Can I order from off island?
Yes. Family and customers in the U.S., New Zealand, and Australia can order from island businesses — a great way to support home or send something to loved ones for pickup.
Pickup
How does pickup work?
TAMS Pacific is pickup-based. After you order, you collect your items from the vendor's location. You'll get confirmation once your order is ready.
When will my order be ready?
Timing depends on the vendor and what you ordered. Each vendor sets their own preparation time, and you'll be notified when your order is ready for pickup.
Reservations
How do I book an appointment or rental?
Under Reserve, choose a category and vendor — such as salons, barbers, photographers, or car and event rentals — and book an available time through their online calendar.
Payments & fees
What is the $5 convenience fee?
A small flat fee added once per order for the convenience of ordering ahead and picking up on your schedule. It keeps the platform running and supports local businesses at no extra cost to them.
What payment methods can I use?
You can pay by major credit and debit cards, PayPal, and other supported options shown at checkout. All transactions are secure and encrypted.
Is my payment information safe?
Yes. Payments are processed securely through Shopify's encrypted checkout. TAMS Pacific never stores your full card details.
Trust & vendors
What does the TAMS Certified badge mean?
It means a business has been verified and compliance-checked. When you see the Certified badge, you're ordering from a trusted, legitimate local vendor.
How do I know a vendor is legitimate?
Every vendor on TAMS Pacific is reviewed before going live. Look for the TAMS Certified badge on their profile as your assurance of a verified local business.
Still need help?
Reach out and we'll get you sorted. We're here to help you order local with confidence.